Noise Engineering

Get out of the box

Noise Engineering is a Eurorack and 5U modular synthesizer manufacturer based in Los Angeles, California. 

Got a module that needs some attention?

We recommend a couple of troubleshooting steps to try, depending on the problem you're experiencing.

1. Try changing the power cable.  It's rare, but sometimes they do go bad.

2. Try the module on another power supply if possible.

3. If the module has a switchable supply (for example, BIA, MI, LI...), try using the switch on the back to use the other power rail (if it is currently set to 12v, switch to 5v).

If none of these work, please fill out this form and we'll get back to you asap!  Yes it's a lot of questions, but the more we know, the better and faster we can help.

Name *
Name
Which module requires attention?
The SN does NOT include the abbreviation of the module. Look for this on the back of the front panel, on the back of the back panel, or sometimes the front of the back panel. Most boxes also have the serial on them. Look for a 3-4 digit number or a code starting with a letter followed by a 3-6 digit number (for example, B10020 or C030).
Approximate is fine.
If applicable, describe the conditions under which the problem happened.
Photo
Please send a clear photo of the back of the module to support@noiseengineering.us. We need to be able to see the parts -- sometimes we can find a diagnosis from the photo. If applicable, feel free to send video too.
Are you a robot? *
Check one of these. Hint: I'm told a real robot can't manage this task so one answer is wrong or makes you a liar. Or does it?

 

Noise Engineering backs all our products with a product warranty: we guarantee our products to be free from manufacturing defects (materials or workmanship) for one year from the date of the original retail purchase (receipt or invoice required). The cost of shipping to Noise Engineering is paid by the user. Modules requiring warranty repair will either be repaired or replaced at Noise Engineering's discretion. If you believe you have a product that has a defect that is out of warranty, please contact us and we will work with you.

This warranty does not cover damage due to improper handling, storage, use, or abuse, modifications, or improper power or other voltage application. 

All returns must be coordinated through Noise Engineering; returns without a Return Authorization will be refused and returned to sender.

Please contact us for the current rate and more information for repairs for modules that are not covered by our warranty.

Noise Engineering is proudly located in Los Angeles, CA