Got a module that needs some attention?
We recommend a couple of troubleshooting steps to try, depending on the problem you're experiencing.
1. Try changing the power cable. It's rare, but sometimes they do go bad.
2. Try the module on another power supply if possible.
3. If the module has a switchable supply (for example, BIA, MI, LI...), try using the switch on the back to use the other power rail (if it is currently set to 12v, switch to 5v).
If none of these work, please fill out this form and we'll get back to you asap! Yes it's a lot of questions, but the more we know, the better and faster we can help.
Noise Engineering backs all our products with a product warranty: we guarantee our products to be free from manufacturing defects (materials or workmanship) for one year from the date of the original retail purchase (receipt or invoice required). The cost of shipping to Noise Engineering is paid by the user. Modules requiring warranty repair will either be repaired or replaced at Noise Engineering's discretion. If you believe you have a product that has a defect that is out of warranty, please contact us and we will work with you.
This warranty does not cover damage due to improper handling, storage, use, or abuse, modifications, or improper power or other voltage application.
All returns must be coordinated through Noise Engineering; returns without a Return Authorization will be refused and returned to sender.
Please contact us for the current rate and more information for repairs for modules that are not covered by our warranty.